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Kelly Hlavinka, COLLOQUY - Loyalty World 2010
Kelly Hlavinka, COLLOQUY - Loyalty World 2010
The Evolution of Reward Programs - What Challenges and Opportunities Does the Future Hold?
Nov 15, 2010 > Loyalty World 2010, London, UK > COLLOQUY
What are the trends in customer behavior?
The importance of customer insight in defining the right rewards strategy.

As social media educates customers to manage their own data profile, how will this impact their decision to relinquish control of their personal information to third party schemes?

How can you make the most of the new data sources?
Upcoming Engagements & Events
Loyalty World 2010 - The Evolution of Reward Programs
Kelly Hlavinka
Loyalty World 2010 - The Evolution of Reward Programs
Nov 15, 2010
Loyalty World 2010, London, UK
Loyalty reach – the migration of loyalty into non-traditional sectors
Bryan Pearson
Loyalty reach – the migration of loyalty into non-traditional sectors
Nov 15, 2010
Loyalty World 2010, London, UK
Building Loyalty and Retention Strategies to Boost Sales - Part III
Dan Ribolzi
Building Loyalty and Retention Strategies to Boost Sales - Part III
Oct 14, 2010
DMA Annual 2010, San Francisco, CA
Part II -- Program planning and pre-analysis
Dan Ribolzi
Part II -- Program planning and pre-analysis
Oct 14, 2010
San Francisco, CA
Building Loyalty and Retention Strategies to Boost Sales and Profits Part 1
Dan Ribolzi
Building Loyalty and Retention Strategies to Boost Sales and Profits Part 1
Oct 13, 2010
San Francisco, CA
How Harley Davidson Builds Champion Customers One Rider At A Time
Kelly Hlavinka
How Harley Davidson Builds Champion Customers One Rider At A Time
Oct 13, 2010
San Francisco, CA
Mega Event 2010 (FFP/ARAC) The Airline Profitability Summit
Richard Schenker
Mega Event 2010 (FFP/ARAC) The Airline Profitability Summit
Oct 13, 2010
The Airline Profitability Summit, Montreal, Canada
How DM Customization Drove Performance & Higher Relevance for AIR MILES
Candice Troupe
How DM Customization Drove Performance & Higher Relevance for AIR MILES
Oct 09, 2010
San Francisco, CA
How DM Customization Drove Performance & Higher Relevance for AIR MILES
Diane Cullen
How DM Customization Drove Performance & Higher Relevance for AIR MILES
Oct 09, 2010
San Francisco, CA
Loyalty Leaders Tell All: Harness the Power of Cause Marketing
Candice Troupe
Loyalty Leaders Tell All: Harness the Power of Cause Marketing
Oct 09, 2010
San Francisco, CA
Loyalty Leaders Tell All: Harness the Power of Cause Marketing
Kelly Hlavinka
Loyalty Leaders Tell All: Harness the Power of Cause Marketing
Oct 09, 2010
San Francisco, CA
CMA Direct Marketing Conference - Pause Before You Cause
Andrew Souvaliotis
CMA Direct Marketing Conference - Pause Before You Cause
Sep 29, 2010
CMA Direct Marketing Conference, Toronto, ON
COLLOQUY Loyalty Summit
COLLOQUY
COLLOQUY Loyalty Summit
Sep 15, 2010
COLLOQUY Loyalty Summit, Phoenix, Arizona
CMA/COLLOQUY 2-Day Loyalty Marketing Workshop
Sol Zia
CMA/COLLOQUY 2-Day Loyalty Marketing Workshop
Aug 10, 2010
Toronto, Canada
CMA/COLLOQUY 2-Day Loyalty Marketing Workshop
Dan Ribolzi
CMA/COLLOQUY 2-Day Loyalty Marketing Workshop
Aug 10, 2010
Toronto, Canada
CMA/COLLOQUY 2-Day Loyalty Marketing Workshop
Kelly Hlavinka
CMA/COLLOQUY 2-Day Loyalty Marketing Workshop
Aug 10, 2010
Toronto, Canada
Loyalty as a Listening Device
Guy Dilger
Loyalty as a Listening Device
Jun 08, 2010
Loyalty and Rewards Expo 2010, Orlando, FL
CaGBC National Conference 2010
Debbie Baxter
CaGBC National Conference 2010
Jun 08, 2010
Vancouver, Canada
Prescription for Expanding the Boundaries of Loyalty Program Data
AIR MILES
Prescription for Expanding the Boundaries of Loyalty Program Data
Jun 02, 2010
Chicago, IL
Role of An Enterprise Wide Commitment To
Debbie Baxter
Role of An Enterprise Wide Commitment To "Green" in Becoming A Top Employer
May 31, 2010
Green Employers 2010, Toronto, Canada
CMA 2010 National Convention & Trade Show
Andrew Souvaliotis
CMA 2010 National Convention & Trade Show
May 26, 2010
Toronto, ON
CUTA Annual Conference 2010
Andrew Souvaliotis
CUTA Annual Conference 2010
May 18, 2010
Ottawa, Ontario
22nd Annual Card Forum & Expo
Kelly Hlavinka
22nd Annual Card Forum & Expo
May 17, 2010
Orlando, FL
Case Study: Using Social Media to Foster a Culture of Conservation
Debbie Baxter
Case Study: Using Social Media to Foster a Culture of Conservation
May 13, 2010
Toronto, Canada
COLLOQUY/DMA 2 Day BtoC Workshop
Aline Ostrowski
COLLOQUY/DMA 2 Day BtoC Workshop
May 04, 2010
New York, NY
COLLOQUY/DMA 2 Day BtoC Workshop
Colleen Becker
COLLOQUY/DMA 2 Day BtoC Workshop
May 04, 2010
New York, NY
COLLOQUY/DMA 2 Day BtoC Workshop
Kelly Hlavinka
COLLOQUY/DMA 2 Day BtoC Workshop
May 04, 2010
New York, NY
Host With the Most: How AIR MILES Uses Wit and Wisdom to Win the Social Med
Emmie Fukuchi
Host With the Most: How AIR MILES Uses Wit and Wisdom to Win the Social Med
Apr 27, 2010
New York, NY
Swiping for Sustainability – Inspiring Social Change for a Better Brand and
Bryan Pearson
Swiping for Sustainability – Inspiring Social Change for a Better Brand and
Apr 23, 2010
Toronto, Canada
The COLLOQUY Retail Loyalty Index
Kelly Hlavinka
The COLLOQUY Retail Loyalty Index
Apr 22, 2010
Your PC
The COLLOQUY Retail Loyalty Index
Guy Dilger
The COLLOQUY Retail Loyalty Index
Apr 22, 2010
Your PC
Cards Asia 2010
Andrew Mitchell
Cards Asia 2010
Apr 21, 2010
Suntec City, Singapore
Taming the trickle down
Lorne Solway
Taming the trickle down
Apr 15, 2010
Chicago, IL
Epsilon Symposium
Andrew Mitchell
Epsilon Symposium
Apr 08, 2010
Ritz-Carlton Amelia Island, FL
Epsilon Symposium
Dennis Armbruster
Epsilon Symposium
Apr 08, 2010
Ritz-Carlton Amelia Island, FL
Customer Experience Summit
Owen Ward
Customer Experience Summit
Mar 24, 2010
Miami, FL
MaRs Best Practice Series
Debbie Baxter
MaRs Best Practice Series
Mar 22, 2010
Toronto, ON
Customer Experience Summit
Owen Ward
Customer Experience Summit
Mar 22, 2010
Miami, FL
CMA Business of Ideas Forum
Bryan Pearson
CMA Business of Ideas Forum
Mar 04, 2010
Toronto, Canada
The AIR MILES REWARD PROGRAM — From Evolution to Revolution
Bryan Pearson
The AIR MILES REWARD PROGRAM — From Evolution to Revolution
Feb 19, 2010
Economic Club of Canada, Toronto
Harnessing the Power of Cause Marketing to Drive Loyalty and Profits
Owen Ward
Harnessing the Power of Cause Marketing to Drive Loyalty and Profits
Jan 21, 2010
Webinar
Harnessing the Power of Cause Marketing to Drive Loyalty and Profits
COLLOQUY
Harnessing the Power of Cause Marketing to Drive Loyalty and Profits
Jan 21, 2010
Webinar
The Day After Tomorrow: A Loyalty Industry Audit In A New Economy
Kelly Hlavinka
The Day After Tomorrow: A Loyalty Industry Audit In A New Economy
Dec 15, 2009
Your PC
The Day After Tomorrow: A Loyalty Industry Audit In A New Economy
Dennis Armbruster
The Day After Tomorrow: A Loyalty Industry Audit In A New Economy
Dec 15, 2009
Your PC
The Vociferous Victories and Flagrant Failures of Loyalty Programs
Colleen Becker
The Vociferous Victories and Flagrant Failures of Loyalty Programs
Dec 03, 2009
Webinar
The Vociferous Victories and Flagrant Failures of Loyalty Programs
Dan Ribolzi
The Vociferous Victories and Flagrant Failures of Loyalty Programs
Dec 03, 2009
Webinar
COLLOQUY/DMA Two-Day Loyalty Marketing Workshop
Dan Ribolzi
COLLOQUY/DMA Two-Day Loyalty Marketing Workshop
Nov 17, 2009
New York
COLLOQUY/DMA Two-Day Loyalty Marketing Workshop
John Bartold
COLLOQUY/DMA Two-Day Loyalty Marketing Workshop
Nov 17, 2009
New York
COLLOQUY/DMA Two-Day Loyalty Marketing Workshop
Dennis Armbruster
COLLOQUY/DMA Two-Day Loyalty Marketing Workshop
Nov 17, 2009
New York
Turning Data into Insight: Using Custom Modeling to Predict Customer Behavi
Kelly Hlavinka
Turning Data into Insight: Using Custom Modeling to Predict Customer Behavi
Nov 10, 2009
Your PC
Turning Data into Insight: Using Custom Modeling to Predict Customer Behavi
Bryan Goudie
Turning Data into Insight: Using Custom Modeling to Predict Customer Behavi
Nov 10, 2009
Your PC
Loyalty World 2009
Bryan Pearson
Loyalty World 2009
Nov 02, 2009
Hilton Tower Bridge, London UK
Loyalty World 2009
Bryan Pearson
Loyalty World 2009
Nov 02, 2009
London, England
DMA09 DMA Annual Conference
Bryan Pearson
DMA09 DMA Annual Conference
Oct 17, 2009
San Diego CA
DMA09 DMA Annual Conference
Sol Zia
DMA09 DMA Annual Conference
Oct 17, 2009
San Diego CA
DMA09 DMA Annual Conference
COLLOQUY
DMA09 DMA Annual Conference
Oct 17, 2009
San Diego CA
DMA09 DMA Annual Conference
Kelly Hlavinka
DMA09 DMA Annual Conference
Oct 17, 2009
San Diego CA
Harnessing the Power of Cause Marketing to Drive Loyalty and Profits
COLLOQUY
Harnessing the Power of Cause Marketing to Drive Loyalty and Profits
Oct 13, 2009
Your PC
4th Annual Customer Experience & Retention Management
Sol Zia
4th Annual Customer Experience & Retention Management
Sep 14, 2009
Boston, MA
The 2009 Loyalty Marketing Census
COLLOQUY
The 2009 Loyalty Marketing Census
Jun 25, 2009
Your PC
The 2009 Loyalty Marketing Census
Kelly Hlavinka
The 2009 Loyalty Marketing Census
Jun 25, 2009
Your PC
DM Days 2009 Conference and Expo
Kelly Hlavinka
DM Days 2009 Conference and Expo
Jun 16, 2009
Toronto Congress Centre
DM Days 2009 Conference & EXPO
Diane Cullen
DM Days 2009 Conference & EXPO
Jun 16, 2009
New York, NY
The 2009 Canadian Telecom Summit
Kelly Hlavinka
The 2009 Canadian Telecom Summit
Jun 15, 2009
Toronto, ON
CMA/COLLOQUY 2-Day Loyalty Marketing Workshop
Marie Desilets
CMA/COLLOQUY 2-Day Loyalty Marketing Workshop
Jun 09, 2009
Toronto
CMA/COLLOQUY 2-Day Loyalty Marketing Workshop
Kelly Hlavinka
CMA/COLLOQUY 2-Day Loyalty Marketing Workshop
Jun 09, 2009
Toronto
CMA and COLLOQUY: The Gemini Effect Seminar: Customer Loyalty in the B2B Ar
Nicolle Scavuzzo
CMA and COLLOQUY: The Gemini Effect Seminar: Customer Loyalty in the B2B Ar
Jun 08, 2009
Toronto
CMA and COLLOQUY: The Gemini Effect Seminar: Customer Loyalty in the B2B Ar
Marie Desilets
CMA and COLLOQUY: The Gemini Effect Seminar: Customer Loyalty in the B2B Ar
Jun 08, 2009
Toronto
CMA and COLLOQUY: The Gemini Effect Seminar: Customer Loyalty in the B2B Ar
Kelly Hlavinka
CMA and COLLOQUY: The Gemini Effect Seminar: Customer Loyalty in the B2B Ar
Jun 08, 2009
Toronto
LoyaltyExpo 2009
COLLOQUY
LoyaltyExpo 2009
May 31, 2009
Hollywood, FL
Loyalty Expo 2009
COLLOQUY
Loyalty Expo 2009
May 31, 2009
Hollywood, FL
2009 Business Strategy: Achieving Success in a Tough Economy
Bryan Pearson
2009 Business Strategy: Achieving Success in a Tough Economy
May 27, 2009
Conference Board of Canada, Toronto, Ontario
Make Them An Offer They Can't Refuse! Motivating Your Customers - The Psych
Allison Cripps
Make Them An Offer They Can't Refuse! Motivating Your Customers - The Psych
May 21, 2009
Online
Make Them An Offer They Can't Refuse! Motivating Your Customers - The Psych
Colleen Becker
Make Them An Offer They Can't Refuse! Motivating Your Customers - The Psych
May 21, 2009
Online
Make Them An Offer They Can't Refuse! Motivating Your Customers - The Psych
Allison Cripps
Make Them An Offer They Can't Refuse! Motivating Your Customers - The Psych
May 12, 2009
Online
Make Them An Offer They Can't Refuse! Motivating Your Customers - The Psych
Colleen Becker
Make Them An Offer They Can't Refuse! Motivating Your Customers - The Psych
May 12, 2009
Online
COLLOQUY/DMA Two-Day Loyalty Marketing Workshop
Kelly Hlavinka
COLLOQUY/DMA Two-Day Loyalty Marketing Workshop
May 05, 2009
Direct Marketing Association Workshop / Chicago IL
COLLOQUY/DMA Two-Day Loyalty Marketing Workshop
Colleen Becker
COLLOQUY/DMA Two-Day Loyalty Marketing Workshop
May 05, 2009
Direct Marketing Association Workshop / Chicago IL
COLLOQUY/DMA Two-Day Loyalty Marketing Workshop
Dennis Armbruster
COLLOQUY/DMA Two-Day Loyalty Marketing Workshop
May 05, 2009
Direct Marketing Association Workshop / Chicago IL
2009 CMA National Convention and Showcase Forum
Bryan Pearson
2009 CMA National Convention and Showcase Forum
Apr 27, 2009
Toronto
FTMA Frequent Travel Marketing Association Spring 2009
Kelly Hlavinka
FTMA Frequent Travel Marketing Association Spring 2009
Apr 22, 2009
Ft. Lauderdale
The 2009 Canadian Telecom Summit
Kelly Hlavinka
The 2009 Canadian Telecom Summit
Apr 15, 2009
Toronto Congress Centre
Harnessing the Power of Partnerships to Improve Customer Engagement
Dennis Armbruster
Harnessing the Power of Partnerships to Improve Customer Engagement
Apr 07, 2009
Your PC
Queen's Business Club
Andrew Souvaliotis
Queen's Business Club
Mar 24, 2009
Kingston, Ontario
GlobalShop 2009
Precima
GlobalShop 2009
Mar 23, 2009
Las Vegas, NV
Payments Canada Summit
Laurence Booth
Payments Canada Summit
Mar 22, 2009
Toronto, ON
Payments Canada Summit
Marie Desilets
Payments Canada Summit
Mar 22, 2009
Toronto, ON
HOST Saskatchewan Conference
Todd March
HOST Saskatchewan Conference
Mar 22, 2009
Regina, SK
Customer Chatter: Measuring Word of Mouth Marketing in Loyalty Programs
COLLOQUY
Customer Chatter: Measuring Word of Mouth Marketing in Loyalty Programs
Mar 20, 2009
Tampa Bay, FL
Customer Chatter: Measuring Word-of-Mouth Effects In Loyalty Programs
COLLOQUY
Customer Chatter: Measuring Word-of-Mouth Effects In Loyalty Programs
Mar 10, 2009
Your PC
Linkage Strategies 2009: Measuring Word-of-Mouth Effects In Loyalty Program
COLLOQUY
Linkage Strategies 2009: Measuring Word-of-Mouth Effects In Loyalty Program
Mar 09, 2009
Bonita Springs, FL
CRM and Loyalty Strategies for Travel
Allison Cripps
CRM and Loyalty Strategies for Travel
Mar 04, 2009
Atlanta, GA
Recession Proof Your Direct Marketing Plan
Dennis Armbruster
Recession Proof Your Direct Marketing Plan
Feb 10, 2009
Your PC
Recession Proof Your Direct Marketing Plan
Diane Cullen
Recession Proof Your Direct Marketing Plan
Feb 10, 2009
Your PC
Turning Data into Insight
Bryan Goudie
Turning Data into Insight
Jan 27, 2009
Direct Marketing Association / Online
Turning Data into Insight
Allison Cripps
Turning Data into Insight
Jan 27, 2009
Direct Marketing Association / Online
Health Information Privacy, Safety and Security
Mitchell Merowitz
Health Information Privacy, Safety and Security
Jan 26, 2009
Toronto, ON
COLLOQUY/DMA Two-Day B2C Workshop
COLLOQUY
COLLOQUY/DMA Two-Day B2C Workshop
Jan 21, 2009
Direct Marketing Association Workshop / San Francisco
COLLOQUY/DMA Two-Day B2C Workshop
John Bartold
COLLOQUY/DMA Two-Day B2C Workshop
Jan 21, 2009
Direct Marketing Association Workshop / San Francisco
COLLOQUY/DMA Two-Day B2C Workshop
Allison Cripps
COLLOQUY/DMA Two-Day B2C Workshop
Jan 21, 2009
Direct Marketing Association Workshop / San Francisco
Loyalty Marketing to the Underbanked
Colleen Becker
Loyalty Marketing to the Underbanked
Dec 16, 2008
Direct Marketing Association / Online
Creating New Opportunity
Ken Kuschei
Creating New Opportunity
Dec 16, 2008
Direct Marketing Association / Online
Building a Winning Loyalty Team
Allison Cripps
Building a Winning Loyalty Team
Dec 04, 2008
Direct Marketing Association / Online
Building a Winning Loyalty Team
Kelly Hlavinka
Building a Winning Loyalty Team
Dec 04, 2008
Direct Marketing Association / Online
Leveraging Enterprise 2.0 to foster engagement
Kevin McLoughlin
Leveraging Enterprise 2.0 to foster engagement
Nov 19, 2008
Comms Canada / Toronto
Segmentation Strategy
Ken Kuschei
Segmentation Strategy
Nov 18, 2008
Direct Marketing Association / Online
AIR MILES and Rexall
Marie Desilets
AIR MILES and Rexall
Nov 18, 2008
CMA Direct Marketing Conference / Toronto
Segmentation Strategy
Kelly Hlavinka
Segmentation Strategy
Nov 18, 2008
Direct Marketing Association / Online
COLLOQUY/DMA 2 Day BtoC Workshop
John Bartold
COLLOQUY/DMA 2 Day BtoC Workshop
Nov 17, 2008
Direct Marketing Location / New York NY
Leveraging Enterprise 2.0 to foster engagement
Kevin McLoughlin
Leveraging Enterprise 2.0 to foster engagement
Nov 12, 2008
IT Business & Allignment Forum / Las Vegas
Customer-Centric Retailing
Precima
Customer-Centric Retailing
Nov 10, 2008
Institute For International Research / Naples FL
Recession-Proof Your Direct Marketing Plan
Diane Cullen
Recession-Proof Your Direct Marketing Plan
Oct 28, 2008
Direct Marketing Association / Online
Recession-Proof Your Direct Marketing Plan
Kelly Hlavinka
Recession-Proof Your Direct Marketing Plan
Oct 28, 2008
Direct Marketing Association / Online
Maximizing the Customer Experience
COLLOQUY
Maximizing the Customer Experience
Oct 11, 2008
DMA Annual Conference / Las Vegas
Harness the Power of Partnerships
Bryan Pearson
Harness the Power of Partnerships
Oct 11, 2008
DMA Annual Conference / Las Vegas
Earning Loyalty from the Affluent
Allison Cripps
Earning Loyalty from the Affluent
Oct 07, 2008
Direct Marketing Association / Online
Earning Loyalty from the Affluent
COLLOQUY
Earning Loyalty from the Affluent
Oct 07, 2008
Direct Marketing Association / Online
COLLOQUY/DMA Two-Day B2C Workshop
COLLOQUY
COLLOQUY/DMA Two-Day B2C Workshop
Oct 02, 2008
Direct Marketing Association Workshop / New York
COLLOQUY/DMA Two-Day B2C Workshop
Colleen Becker
COLLOQUY/DMA Two-Day B2C Workshop
Oct 02, 2008
Direct Marketing Association Workshop / New York
Customer Chatter
COLLOQUY
Customer Chatter
Sep 26, 2008
Terrapinn Conferences - Loyalty World Europe
AIR MILES and American Express Canada on Loyalty
Bruce Kerr
AIR MILES and American Express Canada on Loyalty
Sep 25, 2008
Terrapinn Conferences - Loyalty World Europe
Understanding Today’s Loyalty Drivers
COLLOQUY
Understanding Today’s Loyalty Drivers
Sep 25, 2008
Terrapinn Conferences - Loyalty World Europe
Case Study: Leveraging Enterprise 2.0 Technologies
Kevin McLoughlin
Case Study: Leveraging Enterprise 2.0 Technologies
Sep 23, 2008
KMWorld & Intranets 2008 / San Jose CA
Common Mistakes in Customer-Centric Retailing
Precima
Common Mistakes in Customer-Centric Retailing
Sep 16, 2008
Direct Marketing Association / Online
Common Mistakes in Customer-Centric Retailing
COLLOQUY
Common Mistakes in Customer-Centric Retailing
Sep 16, 2008
Direct Marketing Association / Online
Loyalty Blunders, Missteps & Disasters
Colleen Becker
Loyalty Blunders, Missteps & Disasters
Aug 26, 2008
Direct Marketing Association / Online
Using Custom Modeling to Increase Revenue
Allison Cripps
Using Custom Modeling to Increase Revenue
Aug 18, 2008
IIR SCOPE 2008 / San Diego CA
Using Custom Modeling to Increase Revenue
Sol Zia
Using Custom Modeling to Increase Revenue
Aug 18, 2008
IIR SCOPE 2008 / San Diego CA
Corporate Reputation, Not Regulation
Mitchell Merowitz
Corporate Reputation, Not Regulation
Aug 18, 2008
Privacy Symposium, Harvard University
Making the Right Choice
Colleen Becker
Making the Right Choice
Aug 14, 2008
Direct Marketing Association / Online
Making the Right Choice
Chris Fischer
Making the Right Choice
Aug 14, 2008
Direct Marketing Association / Online
Shopper Insights in Action
COLLOQUY
Shopper Insights in Action
Jul 13, 2008
Institute for International Research / Chicago IL
Customer Loyalty in the B2B Arena
Kelly Hlavinka
Customer Loyalty in the B2B Arena
Jun 26, 2008
Canadian Marketing Association / Toronto Ontario
Customer Loyalty in the B2B Arena
Ian Di Tullio
Customer Loyalty in the B2B Arena
Jun 26, 2008
Canadian Marketing Association / Toronto Ontario
Two-Day Loyalty Marketing Workshop
Kelly Hlavinka
Two-Day Loyalty Marketing Workshop
Jun 24, 2008
CMA - COLLOQUY / Toronto
Two-Day Loyalty Marketing Workshop
Ian Di Tullio
Two-Day Loyalty Marketing Workshop
Jun 24, 2008
CMA - COLLOQUY / Toronto
COLLOQUY & Gap: Loyalty in Hot Demographic Segments
Allison Cripps
COLLOQUY & Gap: Loyalty in Hot Demographic Segments
Jun 11, 2008
CRMC 2008 Seklemian / Newell / Chicago IL
Revealing Retail Loyalty in Hot Demographic Segments
Kelly Hlavinka
Revealing Retail Loyalty in Hot Demographic Segments
Jun 10, 2008
DM Days 2008 / New York
Implement a Customer Experience Blueprint
Fawzia Drakes
Implement a Customer Experience Blueprint
Jun 09, 2008
CCSF Retreat / Las Vegas
Implement a Customer Experience Blueprint
Sharon Stines
Implement a Customer Experience Blueprint
Jun 09, 2008
CCSF Retreat / Las Vegas
Make Them an Offer They Can’t Refuse
Allison Cripps
Make Them an Offer They Can’t Refuse
Jun 03, 2008
Direct Marketing Association / Online
Make Them an Offer They Can’t Refuse
Colleen Becker
Make Them an Offer They Can’t Refuse
Jun 03, 2008
Direct Marketing Association / Online
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